Clarins.com: I place an order for Clarins Cyber Monday deal...
A Clarins.com customer review by GetHuman user ~LISA DING from November 13th, 2017
Background on ~LISA DING's case
GetHuman: ~LISA DING - can you tell our other Clarins.com customers when your case took place?
~LISA DING: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to Clarins.com, and if so, how?
GetHuman: And which of these common Clarins.com customer issues best describes the reason you wanted to talk to them?
(Shows ~LISA DING a list of common Clarins.com problems)
~LISA DING: "Overcharge/Strange charge" was why I was trying to call.
~LISA DING's review of Clarins.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Clarins.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LISA DING: I place an order for Clarins Cyber Monday deal. Two days later I got a call from Clarins.com to verify my shipping address. Then I receive no information about my order until * days later I received an email saying that my order was cancelled without giving the reason. Then I called the customer service and I was told that they were not able to process my credit card because the billing address is not correct. But from the email that they send to me, the billing address IS CORRECT. Then the lady said that she can help me to place the order again but without the Cyber Monday deal.**This is RIDICULOUS!!! For ** days after I placed the order, I received no calls and no message from Clarins to say that they cannot process the credit card. Then when the deal ends, they suddenly let me know that there is a problem with my card. I think this is just a trick that they are playing because they don't have enough to offer for Cyber Monday deal. I will never order from Clarins any more because the
GetHuman: Let's quantify your experience contacting Clarins.com. On a scale of 1 to 5, how easy is it go get help on a Clarins.com problem?
~LISA DING: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LISA DING: I'd give them a one out of five on communication.
GetHuman: And what about Clarins.com's ability to quickly and effectively address your problem?
~LISA DING: For that I would say one out of five.
GetHuman: And finally- any advice for other Clarins.com customers?
~LISA DING: Call them early in the day or late. Don't forget any personal or account information you might need for Clarins.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LISA DING taken from his Clarins.com customer service problem that occurred on November 8th, 2017.
Clarins.com
1.00 of 5 stars | 1 reviews
~LISA DING's Clarins.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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