ClassPass: I am very concern that THERE IS NO WAY TO CONTA...
A ClassPass customer review by GetHuman user GetHuman-healthyl from December 8th, 2017
Background on GetHuman-healthyl's case
GetHuman: GetHuman-healthyl - can you tell our other ClassPass customers when your case took place?
GetHuman-healthyl: Yes I can. It was evening, on December 1st.
GetHuman: Did you reach out to ClassPass, and if so, how?
GetHuman: And which of these common ClassPass customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-healthyl a list of common ClassPass problems)
GetHuman-healthyl: "Refund a Charge" was why I was trying to contact.
GetHuman-healthyl's review of ClassPass customer service
GetHuman: So how would you sum up your experience for GetHuman's ClassPass customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-healthyl: I am very concern that THERE IS NO WAY TO CONTACT ANY ONE
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-healthyl: I AM VERY CONCERN THAT THERE IS NO WAY TO CONTACT A HUMAN BEING *SHARON PLE CANCEL MY MEMBERSHIP .... WHEN YOU ASK ME TO REACTIVATE I THOUGHT YOU HAD FIXED YOUR ISSUES*SHARON PETTY*HEALTHYLIVING.SP@GMAIL.COM
GetHuman: Let's quantify your experience contacting ClassPass. On a scale of 1 to 5, how easy is it go get help on a ClassPass problem?
GetHuman-healthyl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-healthyl: I'd give them a four out of five on communication.
GetHuman: And what about ClassPass's ability to quickly and effectively address your problem?
GetHuman-healthyl: For that I would say five out of five.
GetHuman: And finally- any advice for other ClassPass customers?
GetHuman-healthyl: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ClassPass to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-healthyl taken from his ClassPass customer service problem that occurred on December 1st, 2017.
ClassPass
5.00 of 5 stars | 74 reviews
GetHuman-healthyl's ClassPass Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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