ClassWatch: I placed an order and received various "updates...

A ClassWatch customer review by GetHuman user GetHuman-376102 from November 24th, 2017

Background on GetHuman-376102's case

GetHuman: GetHuman-376102 - can you tell our other ClassWatch customers when your case took place?
GetHuman-376102: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to ClassWatch, and if so, how?
GetHuman-376102: I used the 202-621-1780 number I found for on the GetHuman ClassWatch customer phone number page I was on: ClassWatch Customer Service Phone Number
GetHuman: And which of these common ClassWatch customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-376102 a list of common ClassWatch problems)
GetHuman-376102: "Warranty claim" was why I was trying to call.

GetHuman-376102's review of ClassWatch customer service

GetHuman: So how would you sum up your experience for GetHuman's ClassWatch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-376102: I placed an order and received various "updates" on my watch. Three weeks later, I still didn't have my watch. They said they never received payment. My credit card bill says otherwise. Now I'm disputing the charge and giving up on getting a watch.
GetHuman: Let's quantify your experience contacting ClassWatch. On a scale of 1 to 5, how easy is it go get help on a ClassWatch problem?
GetHuman-376102: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-376102: I'd give them a three out of five on communication.
GetHuman: And what about ClassWatch's ability to quickly and effectively address your problem?
GetHuman-376102: For that I would say four out of five.
GetHuman: And finally- any advice for other ClassWatch customers?
GetHuman-376102: Call them early in the day or late. Don't forget any personal or account information you might need for ClassWatch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-376102 taken from his ClassWatch customer service problem that occurred on November 20th, 2017.


1.00 of 5 stars | 3 reviews

GetHuman-376102's ClassWatch Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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