Classmates.com: I cancelled by phone upon recieving a charge fo...
A Classmates.com customer review by GetHuman user ~vincewhatever from November 19th, 2017
Background on ~vincewhatever's case
GetHuman: ~vincewhatever - can you tell our other Classmates.com customers when your case took place?
~vincewhatever: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Classmates.com, and if so, how?
GetHuman: And which of these common Classmates.com customer issues best describes the reason you wanted to talk to them?
(Shows ~vincewhatever a list of common Classmates.com problems)
~vincewhatever: "Change plan" was why I was trying to call.
~vincewhatever's review of Classmates.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Classmates.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vincewhatever: I cancelled by phone upon recieving a charge for an additional subscription I never asked for.NOW,I'm confirming my cancellation for dec.*,****.*Never got any use at all out of your service...not * contact...and at this point will have nothing to do with it,even for free.I am conserving this email with the date stamp.Send me a confirmation by email stating that my sibscription is cancelled as of dec.*,****. thx...Vince.
GetHuman: Let's quantify your experience contacting Classmates.com. On a scale of 1 to 5, how easy is it go get help on a Classmates.com problem?
~vincewhatever: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vincewhatever: I'd give them a five out of five on communication.
GetHuman: And what about Classmates.com's ability to quickly and effectively address your problem?
~vincewhatever: For that I would say one out of five.
GetHuman: And finally- any advice for other Classmates.com customers?
~vincewhatever: Call them early in the day or late. Don't forget any personal or account information you might need for Classmates.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vincewhatever taken from his Classmates.com customer service problem that occurred on November 11th, 2017.