Classmates.com: The problem seems to be eliminated. I was told...
A Classmates.com customer review by GetHuman user ~Rebecca Anderson from November 28th, 2017
Background on ~Rebecca Anderson's case
GetHuman: ~Rebecca Anderson - can you tell our other Classmates.com customers when your case took place?
~Rebecca Anderson: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Classmates.com, and if so, how?
GetHuman: And which of these common Classmates.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Rebecca Anderson a list of common Classmates.com problems)
~Rebecca Anderson: "Change plan" was why I was trying to call.
~Rebecca Anderson's review of Classmates.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Classmates.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rebecca Anderson: The problem seems to be eliminated. I was told service would be terminated and a check for the charge would be sent to me. When I receive the reimbursement, the problem will be solved completely.
GetHuman: Let's quantify your experience contacting Classmates.com. On a scale of 1 to 5, how easy is it go get help on a Classmates.com problem?
~Rebecca Anderson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rebecca Anderson: I'd give them a five out of five on communication.
GetHuman: And what about Classmates.com's ability to quickly and effectively address your problem?
~Rebecca Anderson: For that I would say one out of five.
GetHuman: And finally- any advice for other Classmates.com customers?
~Rebecca Anderson: Call them early in the day or late. Don't forget any personal or account information you might need for Classmates.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rebecca Anderson taken from his Classmates.com customer service problem that occurred on November 18th, 2017.