CLEAR stands for Clearly Lacking Earnest Agreem...
A Clear customer review by GetHuman user GetHuman-353060 from November 13th, 2017
Background on GetHuman-353060's case
GetHuman: GetHuman-353060 - can you tell our other Clear customers when your case took place?
GetHuman-353060: Yes I can. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Clear, and if so, how?
GetHuman: And which of these common Clear customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-353060 a list of common Clear problems)
GetHuman-353060: "Change plan" was why I was trying to call.
GetHuman-353060's review of Clear customer service
GetHuman: So how would you sum up your experience for GetHuman's Clear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-353060: CLEAR stands for Clearly Lacking Earnest Agreement Responsibility!**So My brother went off to school and needed internet for his dorm. The school did not have internet in their dorms and CLEAR seemed like a good option. We signed up for a **-month agreement because his school program was **-months. **Issue **: Billed for multiple accounts. During the first * months we were billed for * DIFFERENT accounts using our same credit card information! We went to * different location to fix the issue then finally were told that we needed to take it up with "HQ" (felt like the great and powerful Oz). Finally got the issue resolved after being transferred * or * times between staff.**Issue **: Trying to cancel the service. This experience felt like we were in a movie where the actors were so insane that it was comical...and yet we were paying for it. after a long process of trying to cancel our service, this man informed us that his computer read that we had a * year commitment with the service a
GetHuman: Let's quantify your experience contacting Clear. On a scale of 1 to 5, how easy is it go get help on a Clear problem?
GetHuman-353060: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-353060: I'd give them a one out of five on communication.
GetHuman: And what about Clear's ability to quickly and effectively address your problem?
GetHuman-353060: For that I would say four out of five.
GetHuman: And finally- any advice for other Clear customers?
GetHuman-353060: Call them early in the day or late. Don't forget any personal or account information you might need for Clear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-353060 taken from his Clear customer service problem that occurred on November 3rd, 2017.