Clear: First off I am not a customer of this service...
A Clear customer review by GetHuman user ~z06legend from November 11th, 2017
Background on ~z06legend's case
GetHuman: ~z06legend - can you tell our other Clear customers when your case took place?
~z06legend: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to Clear, and if so, how?
GetHuman: And which of these common Clear customer issues best describes the reason you wanted to talk to them?
(Shows ~z06legend a list of common Clear problems)
~z06legend: "Overcharge/Strange charge" was why I was trying to call.
~z06legend's review of Clear customer service
GetHuman: So how would you sum up your experience for GetHuman's Clear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~z06legend: First off I am not a customer of this service. And after dealing with just trying to contact the customer service I never will. mThe reason for my issue is that I repeatedly receive mail ads from Clear and sadly she is DEAD! I tried to call them and it took me ** mintues to find a live person. When they picked up all he said is no one that for billing or tech support can help with anything and that their systems are down for the next several hours. I mean he would not even take a message anything. Now I am going tomorrow to find one of their sales staff out at the mall and let them know about their customer service.
GetHuman: Let's quantify your experience contacting Clear. On a scale of 1 to 5, how easy is it go get help on a Clear problem?
~z06legend: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~z06legend: I'd give them a one out of five on communication.
GetHuman: And what about Clear's ability to quickly and effectively address your problem?
~z06legend: For that I would say one out of five.
GetHuman: And finally- any advice for other Clear customers?
~z06legend: Call them early in the day or late. Don't forget any personal or account information you might need for Clear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~z06legend taken from his Clear customer service problem that occurred on November 9th, 2017.