It is more frustrating to be a Clear customer t...
A Clear customer review by GetHuman user ~anonyp from November 15th, 2017
Background on ~anonyp's case
GetHuman: ~anonyp - can you tell our other Clear customers when your case took place?
~anonyp: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Clear, and if so, how?
GetHuman: And which of these common Clear customer issues best describes the reason you wanted to talk to them?
(Shows ~anonyp a list of common Clear problems)
~anonyp: "Complaint" was why I was trying to call.
~anonyp's review of Clear customer service
GetHuman: So how would you sum up your experience for GetHuman's Clear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonyp: It is more frustrating to be a Clear customer than it is for anything I have ever bought in my life. Customer service is horrible, speeds are horrible, and they are trained to blame the customer for the bad service they provide. I highly suggest no one ever get this internet service. Oh, and they are currently being sued.
GetHuman: Let's quantify your experience contacting Clear. On a scale of 1 to 5, how easy is it go get help on a Clear problem?
~anonyp: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonyp: I'd give them a one out of five on communication.
GetHuman: And what about Clear's ability to quickly and effectively address your problem?
~anonyp: For that I would say four out of five.
GetHuman: And finally- any advice for other Clear customers?
~anonyp: Call them early in the day or late. Don't forget any personal or account information you might need for Clear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonyp taken from his Clear customer service problem that occurred on November 13th, 2017.