Clear: It was too slow - the tech person was probably...
A Clear customer review by GetHuman user ~Pasha Souvorin from November 17th, 2017
Background on ~Pasha Souvorin's case
GetHuman: ~Pasha Souvorin - can you tell our other Clear customers when your case took place?
~Pasha Souvorin: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Clear, and if so, how?
GetHuman: And which of these common Clear customer issues best describes the reason you wanted to talk to them?
(Shows ~Pasha Souvorin a list of common Clear problems)
~Pasha Souvorin: "Complaint" was why I was trying to call.
~Pasha Souvorin's review of Clear customer service
GetHuman: So how would you sum up your experience for GetHuman's Clear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pasha Souvorin: It was too slow - the tech person was probably helping several people at once and there was a long wait between each comment
GetHuman: Let's quantify your experience contacting Clear. On a scale of 1 to 5, how easy is it go get help on a Clear problem?
~Pasha Souvorin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pasha Souvorin: I'd give them a two out of five on communication.
GetHuman: And what about Clear's ability to quickly and effectively address your problem?
~Pasha Souvorin: For that I would say one out of five.
GetHuman: And finally- any advice for other Clear customers?
~Pasha Souvorin: Call them early in the day or late. Don't forget any personal or account information you might need for Clear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pasha Souvorin taken from his Clear customer service problem that occurred on November 12th, 2017.