Clear: The Service Is terrible! No Internet connection...
A Clear customer review by GetHuman user GetHuman-24713 from November 16th, 2017
Background on GetHuman-24713's case
GetHuman: GetHuman-24713 - can you tell our other Clear customers when your case took place?
GetHuman-24713: Yup. It was late at night, on November 11th.
GetHuman: Did you reach out to Clear, and if so, how?
GetHuman: And which of these common Clear customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-24713 a list of common Clear problems)
GetHuman-24713: "Lower my bill" was why I was trying to call.
GetHuman-24713's review of Clear customer service
GetHuman: So how would you sum up your experience for GetHuman's Clear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-24713: The Service Is terrible! No Internet connection when it rains in Orlando, FL. They have outsourced their phone operators, so you can't barely understand them... Very frustrating!!!!
GetHuman: Let's quantify your experience contacting Clear. On a scale of 1 to 5, how easy is it go get help on a Clear problem?
GetHuman-24713: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-24713: I'd give them a two out of five on communication.
GetHuman: And what about Clear's ability to quickly and effectively address your problem?
GetHuman-24713: For that I would say one out of five.
GetHuman: And finally- any advice for other Clear customers?
GetHuman-24713: Call them early in the day or late. Don't forget any personal or account information you might need for Clear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-24713 taken from his Clear customer service problem that occurred on November 11th, 2017.