Clear: Worst support I have ever had. You cannot under...
A Clear customer review by GetHuman user ~blaxer from November 10th, 2017
Background on ~blaxer's case
GetHuman: ~blaxer - can you tell our other Clear customers when your case took place?
~blaxer: Yeah. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Clear, and if so, how?
GetHuman: And which of these common Clear customer issues best describes the reason you wanted to talk to them?
(Shows ~blaxer a list of common Clear problems)
~blaxer: "Update account information" was why I was trying to call.
~blaxer's review of Clear customer service
GetHuman: So how would you sum up your experience for GetHuman's Clear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blaxer: Worst support I have ever had. You cannot understand them, clear outsourced all of their support to central america somewhere, they don't have access to any of clear's systems they have to IM*Chat with people in the US for that so what's the point. Have the phone just hang up when you call it would be more productive than talking to those morons.
GetHuman: Let's quantify your experience contacting Clear. On a scale of 1 to 5, how easy is it go get help on a Clear problem?
~blaxer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blaxer: I'd give them a one out of five on communication.
GetHuman: And what about Clear's ability to quickly and effectively address your problem?
~blaxer: For that I would say one out of five.
GetHuman: And finally- any advice for other Clear customers?
~blaxer: Call them early in the day or late. Don't forget any personal or account information you might need for Clear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blaxer taken from his Clear customer service problem that occurred on November 8th, 2017.