Clorox Company: CS rep was very polite. Will wait to see if pr...
A Clorox Company customer review by GetHuman user ~awbcom from November 25th, 2017
Background on ~awbcom's case
GetHuman: ~awbcom - can you tell our other Clorox Company customers when your case took place?
~awbcom: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Clorox Company, and if so, how?
GetHuman: And which of these common Clorox Company customer issues best describes the reason you wanted to talk to them?
(Shows ~awbcom a list of common Clorox Company problems)
~awbcom: "Returns" was why I was trying to call.
~awbcom's review of Clorox Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Clorox Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~awbcom: CS rep was very polite. Will wait to see if problem can be resolved. Leaking bottle ruined my Formica, and they sent me a letter saying they were no going to take any responsibility for the leaking bottle. This phone call was an attempt to get someone to review this decision.
GetHuman: Let's quantify your experience contacting Clorox Company. On a scale of 1 to 5, how easy is it go get help on a Clorox Company problem?
~awbcom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~awbcom: I'd give them a three out of five on communication.
GetHuman: And what about Clorox Company's ability to quickly and effectively address your problem?
~awbcom: For that I would say four out of five.
GetHuman: And finally- any advice for other Clorox Company customers?
~awbcom: Call them early in the day or late. Don't forget any personal or account information you might need for Clorox Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~awbcom taken from his Clorox Company customer service problem that occurred on November 18th, 2017.