Coach.com: I have never had such a terrible experience wit...
A Coach.com customer review by GetHuman user GetHuman-evo8087 from November 29th, 2017
Background on GetHuman-evo8087's case
GetHuman: GetHuman-evo8087 - can you tell our other Coach.com customers when your case took place?
GetHuman-evo8087: Yes I can. It was morning, on November 25th.
GetHuman: Did you reach out to Coach.com, and if so, how?
GetHuman: And which of these common Coach.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-evo8087 a list of common Coach.com problems)
GetHuman-evo8087: "Returns" was why I was trying to call.
GetHuman-evo8087's review of Coach.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Coach.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-evo8087: I have never had such a terrible experience with any store in my life. I bought * pairs of Coach sandels. * of them broke. I called the company and the women was very rude. I used to love Coach. Now I guess it's just over priced junk!
GetHuman: Let's quantify your experience contacting Coach.com. On a scale of 1 to 5, how easy is it go get help on a Coach.com problem?
GetHuman-evo8087: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-evo8087: I'd give them a three out of five on communication.
GetHuman: And what about Coach.com's ability to quickly and effectively address your problem?
GetHuman-evo8087: For that I would say four out of five.
GetHuman: And finally- any advice for other Coach.com customers?
GetHuman-evo8087: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Coach.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-evo8087 taken from his Coach.com customer service problem that occurred on November 25th, 2017.