Coffeeam.com: Escalated an obvious sign in problem to their c...
A Coffeeam.com customer review by GetHuman user ~TMartin from November 12th, 2017
Background on ~TMartin's case
GetHuman: ~TMartin - can you tell our other Coffeeam.com customers when your case took place?
~TMartin: Yeah. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Coffeeam.com, and if so, how?
GetHuman: And which of these common Coffeeam.com customer issues best describes the reason you wanted to talk to them?
(Shows ~TMartin a list of common Coffeeam.com problems)
~TMartin: "Cancel order" was why I was trying to call.
~TMartin's review of Coffeeam.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Coffeeam.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TMartin: Escalated an obvious sign in problem to their customer service department and was connected to Sarah Anderson CSR who in the end - took two weeks to overstate the obvious problem, provide no resolution and then when I requested escalation, burned my time by sending me to a fictious Supervisor. Steer clear of this Coffee vendor.
GetHuman: Let's quantify your experience contacting Coffeeam.com. On a scale of 1 to 5, how easy is it go get help on a Coffeeam.com problem?
~TMartin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TMartin: I'd give them a two out of five on communication.
GetHuman: And what about Coffeeam.com's ability to quickly and effectively address your problem?
~TMartin: For that I would say three out of five.
GetHuman: And finally- any advice for other Coffeeam.com customers?
~TMartin: Call them early in the day or late. Don't forget any personal or account information you might need for Coffeeam.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TMartin taken from his Coffeeam.com customer service problem that occurred on November 3rd, 2017.
Coffeeam.com
2.00 of 5 stars | 1 reviews
~TMartin's Coffeeam.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Coffeeam.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Coffeeam.com in any way.