Coinbase: Their global callback function did not work, so...
A Coinbase customer review by GetHuman user ~Ray from November 19th, 2017
Background on ~Ray's case
GetHuman: ~Ray - can you tell our other Coinbase customers when your case took place?
~Ray: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Coinbase, and if so, how?
GetHuman: And which of these common Coinbase customer issues best describes the reason you wanted to talk to them?
(Shows ~Ray a list of common Coinbase problems)
~Ray: "Missing Coins" was why I was trying to call.
~Ray's review of Coinbase customer service
GetHuman: So how would you sum up your experience for GetHuman's Coinbase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ray: Their global callback function did not work, so they emailed back over a week later, said to send them a screenshot to fix their button. Did that and it has been * weeks now, and now can't even login to their site, as verifiy code doesn't work and their system is not calling out to send a new one.
GetHuman: Let's quantify your experience contacting Coinbase. On a scale of 1 to 5, how easy is it go get help on a Coinbase problem?
~Ray: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ray: I'd give them a four out of five on communication.
GetHuman: And what about Coinbase's ability to quickly and effectively address your problem?
~Ray: For that I would say three out of five.
GetHuman: And finally- any advice for other Coinbase customers?
~Ray: Call them early in the day or late. Don't forget any personal or account information you might need for Coinbase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ray taken from his Coinbase customer service problem that occurred on November 14th, 2017.