Coleman: I sat on phone for ** minutes trying to reach C...
A Coleman customer review by GetHuman user ~ff from November 16th, 2017
Background on ~ff's case
GetHuman: ~ff - can you tell our other Coleman customers when your case took place?
~ff: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Coleman, and if so, how?
GetHuman: And which of these common Coleman customer issues best describes the reason you wanted to talk to them?
(Shows ~ff a list of common Coleman problems)
~ff: "Where to buy" was why I was trying to call.
~ff's review of Coleman customer service
GetHuman: So how would you sum up your experience for GetHuman's Coleman customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ff: I sat on phone for ** minutes trying to reach Coleman's Customer Service. After ** minutes and still unable to talk to them, I hung up. I ordered a Coleman ** quart ice chest. They took my money. I still have not received it, and trying to track my order has been less than useless. There tracking system is a joke. I will never order anything from Coleman again. If you want to avoid a lot of frustration and grief-don't ever order anything from Coleman on line. I rate their Customer Service a "*" out of *-**.
GetHuman: Let's quantify your experience contacting Coleman. On a scale of 1 to 5, how easy is it go get help on a Coleman problem?
~ff: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ff: I'd give them a four out of five on communication.
GetHuman: And what about Coleman's ability to quickly and effectively address your problem?
~ff: For that I would say five out of five.
GetHuman: And finally- any advice for other Coleman customers?
~ff: Call them early in the day or late. Don't forget any personal or account information you might need for Coleman to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ff taken from his Coleman customer service problem that occurred on November 10th, 2017.
Coleman
5.00 of 5 stars | 6 reviews
~ff's Coleman Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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