College Board SAT Program: All of them spoke with accents. I don't mind it...

A College Board SAT Program customer review by GetHuman user ~lily1029 from November 18th, 2017

Background on ~lily1029's case

GetHuman: ~lily1029 - can you tell our other College Board SAT Program customers when your case took place?
~lily1029: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to College Board SAT Program, and if so, how?
~lily1029: I used the 866-756-7346 number I found for on the GetHuman College Board SAT Program customer phone number page I was on: College Board SAT Program Customer Service Phone Number
GetHuman: And which of these common College Board SAT Program customer issues best describes the reason you wanted to talk to them?
(Shows ~lily1029 a list of common College Board SAT Program problems)
~lily1029: "None of those really matches why I wanted to call College Board SAT Program that day." was why I was trying to call.

~lily1029's review of College Board SAT Program customer service

GetHuman: So how would you sum up your experience for GetHuman's College Board SAT Program customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lily1029: All of them spoke with accents. I don't mind it but it's hard to understand. That is not even the biggest issue. They did not know ANYTHING. One woman even said my test information is not in the system and to try back another time. Turns out, she typed in wrong name even when I spelled it out to her twice. Terrible customer service. She was about to hang up on me when I was still talking since she said she couldn't find it in the system.
GetHuman: Let's quantify your experience contacting College Board SAT Program. On a scale of 1 to 5, how easy is it go get help on a College Board SAT Program problem?
~lily1029: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lily1029: I'd give them a four out of five on communication.
GetHuman: And what about College Board SAT Program's ability to quickly and effectively address your problem?
~lily1029: For that I would say five out of five.
GetHuman: And finally- any advice for other College Board SAT Program customers?
~lily1029: Call them early in the day or late. Don't forget any personal or account information you might need for College Board SAT Program to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lily1029 taken from his College Board SAT Program customer service problem that occurred on November 12th, 2017.

College Board SAT Program

2.33 of 5 stars | 25 reviews

~lily1029's College Board SAT Program Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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