Columbia House DVD: They have changed their number, but if you call...
A Columbia House DVD customer review by GetHuman user ~DollieMay from November 20th, 2017
Background on ~DollieMay's case
GetHuman: ~DollieMay - can you tell our other Columbia House DVD customers when your case took place?
~DollieMay: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Columbia House DVD, and if so, how?
GetHuman: And which of these common Columbia House DVD customer issues best describes the reason you wanted to talk to them?
(Shows ~DollieMay a list of common Columbia House DVD problems)
~DollieMay: "None of those really matches why I wanted to call Columbia House DVD that day." was why I was trying to call.
~DollieMay's review of Columbia House DVD customer service
GetHuman: So how would you sum up your experience for GetHuman's Columbia House DVD customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DollieMay: They have changed their number, but if you call the ***-***-**** the recording tells you what the new number is. I had trouble with TWO movies being shipped out, unauthorized by me, within ** days of each other. I tried e-mail communication, but mostly got automated responses that did not address my problems. I have called * times, each time I am waiting **-** minutes before I get a human being on the phone. Once I have a human on the phone they are very courteous and try to help as much as they can... I have received credit for one movie, even though they told me both movies have been returned to them. This has been ongoing from Nov **, ****, first refund received on **-**-**, still waiting for second refund as of *-**-**. I have emailed several times, with varying degrees of response (some seem like an auto response, some are signed by an actual person and say they will look into my situation) The last email said they had credited my Paypal account, almost a week later and I st
GetHuman: Let's quantify your experience contacting Columbia House DVD. On a scale of 1 to 5, how easy is it go get help on a Columbia House DVD problem?
~DollieMay: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DollieMay: I'd give them a one out of five on communication.
GetHuman: And what about Columbia House DVD's ability to quickly and effectively address your problem?
~DollieMay: For that I would say four out of five.
GetHuman: And finally- any advice for other Columbia House DVD customers?
~DollieMay: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia House DVD to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DollieMay taken from his Columbia House DVD customer service problem that occurred on November 16th, 2017.