Columbia House: Sent multiple un-ordered shipment and account c...
A Columbia House customer review by GetHuman user ~sierrain tahoe from November 18th, 2017
Background on ~sierrain tahoe's case
GetHuman: ~sierrain tahoe - can you tell our other Columbia House customers when your case took place?
~sierrain tahoe: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to Columbia House, and if so, how?
GetHuman: And which of these common Columbia House customer issues best describes the reason you wanted to talk to them?
(Shows ~sierrain tahoe a list of common Columbia House problems)
~sierrain tahoe: "None of those really matches why I wanted to call Columbia House that day." was why I was trying to call.
~sierrain tahoe's review of Columbia House customer service
GetHuman: So how would you sum up your experience for GetHuman's Columbia House customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sierrain tahoe: Sent multiple un-ordered shipment and account charged after writing and saying to put my account on hold until I could return the first unordered shipment. * days later, account charged again. DO NOT GIVE THEM A CREDIT CARD number. They will steal your hard earned money. I waited over an hour on hold and when the recording finally came on (*:**pm PST), "customer service is closed" is what i heard. I'm researching a class-action lawsuit.
GetHuman: Let's quantify your experience contacting Columbia House. On a scale of 1 to 5, how easy is it go get help on a Columbia House problem?
~sierrain tahoe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sierrain tahoe: I'd give them a four out of five on communication.
GetHuman: And what about Columbia House's ability to quickly and effectively address your problem?
~sierrain tahoe: For that I would say three out of five.
GetHuman: And finally- any advice for other Columbia House customers?
~sierrain tahoe: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia House to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sierrain tahoe taken from his Columbia House customer service problem that occurred on November 11th, 2017.