ComEd: Filled out a change of service online, received...
A ComEd customer review by GetHuman user ~comed sucks from November 7th, 2017
Background on ~comed sucks's case
GetHuman: ~comed sucks - can you tell our other ComEd customers when your case took place?
~comed sucks: Yup. It was evening, on October 28th.
GetHuman: Did you reach out to ComEd, and if so, how?
GetHuman: And which of these common ComEd customer issues best describes the reason you wanted to talk to them?
(Shows ~comed sucks a list of common ComEd problems)
~comed sucks: "Lower my bill" was why I was trying to call.
~comed sucks's review of ComEd customer service
GetHuman: So how would you sum up your experience for GetHuman's ComEd customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~comed sucks: Filled out a change of service online, received an email the next day that additional info was needed. The email is a no reply email, no way to go back to my original request to add info. Had to call in and on hold for way to long only to speak with a rude employee. They have NO customer service! Lets raise the rates again for poor service! Any small business would be out of business if it treated customers the way they do. When will we say enough!
GetHuman: Let's quantify your experience contacting ComEd. On a scale of 1 to 5, how easy is it go get help on a ComEd problem?
~comed sucks: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~comed sucks: I'd give them a two out of five on communication.
GetHuman: And what about ComEd's ability to quickly and effectively address your problem?
~comed sucks: For that I would say five out of five.
GetHuman: And finally- any advice for other ComEd customers?
~comed sucks: Call them early in the day or late. Don't forget any personal or account information you might need for ComEd to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~comed sucks taken from his ComEd customer service problem that occurred on October 28th, 2017.