I contacted my bank CHASE to see why comed coul...
A ComEd customer review by GetHuman user ~dianepontarelli from November 9th, 2017
Background on ~dianepontarelli's case
GetHuman: ~dianepontarelli - can you tell our other ComEd customers when your case took place?
~dianepontarelli: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to ComEd, and if so, how?
GetHuman: And which of these common ComEd customer issues best describes the reason you wanted to talk to them?
(Shows ~dianepontarelli a list of common ComEd problems)
~dianepontarelli: "Setup service" was why I was trying to call.
~dianepontarelli's review of ComEd customer service
GetHuman: So how would you sum up your experience for GetHuman's ComEd customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dianepontarelli: I contacted my bank CHASE to see why comed could not get authorization for payment with my debit card and or a check by phone. The bank states that the problem is with Comed and that authorization was given to them for the payment. Also, my account had no holds or problems and my debit card was also good. It is very disturbing to be told your payment is declined as well as the fact that my account will show three failed attempts to make payment. Chase says that they will verify that payment should not have been declined with phone call from Comed or three way phone call from me. I could not get through to comed to do that. I was on hold for ** minutes and my phone died. I would have had to call back and wait again so I am doing a callback. Let's see how long that takes.
GetHuman: Let's quantify your experience contacting ComEd. On a scale of 1 to 5, how easy is it go get help on a ComEd problem?
~dianepontarelli: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dianepontarelli: I'd give them a five out of five on communication.
GetHuman: And what about ComEd's ability to quickly and effectively address your problem?
~dianepontarelli: For that I would say four out of five.
GetHuman: And finally- any advice for other ComEd customers?
~dianepontarelli: Call them early in the day or late. Don't forget any personal or account information you might need for ComEd to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dianepontarelli taken from his ComEd customer service problem that occurred on November 6th, 2017.