ComEd: I had to speak with three different people just...
A ComEd customer review by GetHuman user ~anonymous from November 6th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other ComEd customers when your case took place?
~anonymous: Yes. It was evening, on October 29th.
GetHuman: Did you reach out to ComEd, and if so, how?
GetHuman: And which of these common ComEd customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common ComEd problems)
~anonymous: "Setup service" was why I was trying to call.
~anonymous's review of ComEd customer service
GetHuman: So how would you sum up your experience for GetHuman's ComEd customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I had to speak with three different people just to find the answers I was looking for. The first time I called I was on hold for ** minutes before being connected with an extremely unhelpful woman. When I asked if she could tell me why I wasn't receiving ebills (which I signed up for because I wasn't receiving bills by mail to my home) she responded with only a "no." So I asked if she could help me figure out what I needed to do to get my ebills she referred me to tech support, who referred me back to customer service. I wasted *.* hours before finally getting the answer to my original question and finding out that they had not followed through with a request from last week! Worst customer service I have EVER experienced!
GetHuman: Let's quantify your experience contacting ComEd. On a scale of 1 to 5, how easy is it go get help on a ComEd problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about ComEd's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other ComEd customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for ComEd to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his ComEd customer service problem that occurred on October 29th, 2017.