Comcast: All I wanted to do is upgrade my credit card ac...

A Comcast customer review by GetHuman user ~Ruth Levy from November 27th, 2017

Background on ~Ruth Levy's case

GetHuman: ~Ruth Levy - can you tell our other Comcast customers when your case took place?
~Ruth Levy: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
~Ruth Levy: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Ruth Levy a list of common Comcast problems)
~Ruth Levy: "Service Outage" was why I was trying to call.

~Ruth Levy's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ruth Levy: All I wanted to do is upgrade my credit card account to a new expiration date for my automatic payments. I was transferred to the billing dept (made payment on phone) and was cut off. Went to "chat" to get this done--after ** min. no answer. How do I update my account??????????
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Ruth Levy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ruth Levy: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Ruth Levy: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Ruth Levy: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ruth Levy taken from his Comcast customer service problem that occurred on November 18th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~Ruth Levy's Comcast Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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