Comcast should have phone technicians who can s...
A Comcast customer review by GetHuman user ~Linda Messina from November 28th, 2017
Background on ~Linda Messina 's case
GetHuman: ~Linda Messina - can you tell our other Comcast customers when your case took place?
~Linda Messina : Yup. It was late at night, on November 24th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda Messina a list of common Comcast problems)
~Linda Messina : "Lower my bill" was why I was trying to call.
~Linda Messina 's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda Messina : Comcast should have phone technicians who can speak English proficiently. It's frustrating when you can't understand what they are saying.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Linda Messina : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda Messina : I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Linda Messina : For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Linda Messina : Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda Messina taken from his Comcast customer service problem that occurred on November 24th, 2017.