Comcast: Everyone transfer me to another department and...

A Comcast customer review by GetHuman user ~Beyond frustrated from November 27th, 2017

Background on ~Beyond frustrated 's case

GetHuman: ~Beyond frustrated - can you tell our other Comcast customers when your case took place?
~Beyond frustrated : Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Comcast, and if so, how?
~Beyond frustrated : I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Beyond frustrated a list of common Comcast problems)
~Beyond frustrated : "Cancel service" was why I was trying to call.

~Beyond frustrated 's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beyond frustrated : Everyone transfer me to another department and no help. I just contacted the BBB. Maybe they can help me get answers.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Beyond frustrated : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beyond frustrated : I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Beyond frustrated : For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Beyond frustrated : Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beyond frustrated taken from his Comcast customer service problem that occurred on November 21st, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~Beyond frustrated 's Comcast Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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