Comcast: Highly recommend that you go thru GetHuman.com...
A Comcast customer review by GetHuman user ~A World of Mouth.com from November 28th, 2017
Background on ~A World of Mouth.com's case
GetHuman: ~A World of Mouth.com - can you tell our other Comcast customers when your case took place?
~A World of Mouth.com: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~A World of Mouth.com a list of common Comcast problems)
~A World of Mouth.com: "Lower my bill" was why I was trying to call.
~A World of Mouth.com's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A World of Mouth.com: Highly recommend that you go thru GetHuman.com when contacting Comcast. We have * months of lost time and
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~A World of Mouth.com: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A World of Mouth.com: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~A World of Mouth.com: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~A World of Mouth.com: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A World of Mouth.com taken from his Comcast customer service problem that occurred on November 21st, 2017.