Comcast: I HAD SIX APPOINTS AND NO TECH SHOWED UP AT ALL...
A Comcast customer review by GetHuman user ~CLARENCE WAITES from November 25th, 2017
Background on ~CLARENCE WAITES's case
GetHuman: ~CLARENCE WAITES - can you tell our other Comcast customers when your case took place?
~CLARENCE WAITES: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~CLARENCE WAITES a list of common Comcast problems)
~CLARENCE WAITES: "Service problem" was why I was trying to call.
~CLARENCE WAITES's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CLARENCE WAITES: I HAD SIX APPOINTS AND NO TECH SHOWED UP AT ALL. THIS IS A MILLION DOLLAR BUSINESS AND THIS IS THE WAY THEY TREAT THEIR PAYING CUSTOMERS.VERY UNPROFESSIONAL...
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~CLARENCE WAITES: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CLARENCE WAITES: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~CLARENCE WAITES: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~CLARENCE WAITES: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CLARENCE WAITES taken from his Comcast customer service problem that occurred on November 23rd, 2017.