I called Comcast yesterday to try to speak to a...
A Comcast customer review by GetHuman user ~mskelsey2011 from November 26th, 2017
Background on ~mskelsey2011's case
GetHuman: ~mskelsey2011 - can you tell our other Comcast customers when your case took place?
~mskelsey2011: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~mskelsey2011 a list of common Comcast problems)
~mskelsey2011: "Overcharge/Strange charge" was why I was trying to call.
~mskelsey2011's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mskelsey2011: I called Comcast yesterday to try to speak to a live person, and the automated system was all in complete Spanish. I couldn't even tell what I was supposed to push to get to an English speaking person or automated voice. I contacted an "analyst" online to discuss my issue. I was told, "oh you have to call (and she gives me the number) to get a conversation in English. I say to her, "oh well it's nice that they put that number on my bill, I do live in America where our main language is English!"**Once I get a hold of a "person" I proceed to explain that I would like to "down-grade" my channels, because my husband and I are never home enough to watch any of the awful channels we get, and I cannot afford to keep paying high bills for something we didn't use. She tells me (which is an inconvience for me) that I need to take my equipment to a local Comcast store to exchange it for a box that only allows basic local channels. I gotta tell ya, you guys are the worst in customer service th
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~mskelsey2011: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mskelsey2011: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~mskelsey2011: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~mskelsey2011: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mskelsey2011 taken from his Comcast customer service problem that occurred on November 24th, 2017.