Comcast: I have tried to call billing for the past few d...
A Comcast customer review by GetHuman user ~Ken from November 25th, 2017
Background on ~Ken's case
GetHuman: ~Ken - can you tell our other Comcast customers when your case took place?
~Ken: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Ken a list of common Comcast problems)
~Ken: "Equipment Trouble" was why I was trying to call.
~Ken's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ken: I have tried to call billing for the past few days and go through all the que's and finally when you get to the end , the call drops. I had to reach billing by going through the service dept. When I finally spoke to a person I was impressed with their demeaner and attitude,however, that's when the good things stopped, I was on the phone with one rep that seemed forever due to "computer errors" finally I made a big mistake and asked her to call me back. Of course she never did, and or course you cannot call her back. She had offered me a promotion that I liked and the next person I spoke reniged on the deal. There really is not enough room here to vent my disgust with them. Because our politicians have gone to bed with Comcast*Dish*Direct, they have a monopoly. How do I say ANTITRUST. We really have no options for good reasonable TV! I will try not to sugarcoat it. I loathe Comcast!! *oo characters are not enough to vent my disgust with them. They ****
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Ken: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ken: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Ken: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Ken: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ken taken from his Comcast customer service problem that occurred on November 23rd, 2017.