I ordered comcast and was required to pay a fee...
A Comcast customer review by GetHuman user ~lhoward963 from November 24th, 2017
Background on ~lhoward963's case
GetHuman: ~lhoward963 - can you tell our other Comcast customers when your case took place?
~lhoward963: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~lhoward963 a list of common Comcast problems)
~lhoward963: "Cancel Service" was why I was trying to call.
~lhoward963's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lhoward963: I ordered comcast and was required to pay a fee of $***.** for their services on to be told after I initiated the phone call that I would not be getting there service and I had to wait ** days before my money could be returned to my card due to a fake account that was set up in my name and they expected me to pay $***.** to get service! Nope not go happen this company is ripping people off because they can and our federal government is letting it happen
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~lhoward963: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lhoward963: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~lhoward963: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~lhoward963: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lhoward963 taken from his Comcast customer service problem that occurred on November 17th, 2017.