Comcast: No one answers this number. You get the please...
A Comcast customer review by GetHuman user ~Bob Cable from November 24th, 2017
Background on ~Bob Cable's case
GetHuman: ~Bob Cable - can you tell our other Comcast customers when your case took place?
~Bob Cable: Sure. It was evening, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob Cable a list of common Comcast problems)
~Bob Cable: "Pay bill" was why I was trying to call.
~Bob Cable's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob Cable: No one answers this number. You get the please wait we are connecting. The the we're sorry we can't help you call again later. This is the number given when your box is not authorized. Which will appear after a power spike.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Bob Cable: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob Cable: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Bob Cable: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Bob Cable: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob Cable taken from his Comcast customer service problem that occurred on November 23rd, 2017.