Comcast: blocked my access from neighbors wifi,tried to...

A Comcast customer review by GetHuman user ~zoltar 48 from November 27th, 2017

Background on ~zoltar 48's case

GetHuman: ~zoltar 48 - can you tell our other Comcast customers when your case took place?
~zoltar 48: Sure. It was late at night, on November 25th.
GetHuman: Did you reach out to Comcast, and if so, how?
~zoltar 48: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~zoltar 48 a list of common Comcast problems)
~zoltar 48: "Account access" was why I was trying to call.

~zoltar 48's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zoltar 48: blocked my access from neighbors wifi,tried to resolve issue,got lies,lies and more lies.hope their children die!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~zoltar 48: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zoltar 48: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~zoltar 48: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~zoltar 48: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zoltar 48 taken from his Comcast customer service problem that occurred on November 25th, 2017.


1.97 of 5 stars | 1979 reviews

~zoltar 48's Comcast Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

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