Comcast: had four appointments for service and no one ha...
A Comcast customer review by GetHuman user ~Sigma Bro from November 25th, 2017
Background on ~Sigma Bro's case
GetHuman: ~Sigma Bro - can you tell our other Comcast customers when your case took place?
~Sigma Bro: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Sigma Bro a list of common Comcast problems)
~Sigma Bro: "Setup service" was why I was trying to call.
~Sigma Bro's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sigma Bro: had four appointments for service and no one has showed up yet! complained to people in Phillipines and somehow the phone number i have had for twenty five years was changed *what a suprise!Now will lose two days pay!*Can someone HELP ME PLEASE!!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Sigma Bro: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sigma Bro: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Sigma Bro: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Sigma Bro: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sigma Bro taken from his Comcast customer service problem that occurred on November 16th, 2017.