Comcast: waited on phone yesterday ** to get to customer...
A Comcast customer review by GetHuman user GetHuman-sajones from November 29th, 2017
Background on GetHuman-sajones's case
GetHuman: GetHuman-sajones - can you tell our other Comcast customers when your case took place?
GetHuman-sajones: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sajones a list of common Comcast problems)
GetHuman-sajones: "Technical support" was why I was trying to call.
GetHuman-sajones's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sajones: waited on phone yesterday ** to get to customerservice to be hung up on after calling back several t
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-sajones: Several times finally got agent *Requested a supervisor put on hold then told one could call me back this was ** am yesterday never called back. Collections supervisor needed
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-sajones: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sajones: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-sajones: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-sajones: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sajones taken from his Comcast customer service problem that occurred on November 23rd, 2017.