Comenity Bank: The response was that someone must have used th...
A Comenity Bank customer review by GetHuman user GetHuman-315159 from November 26th, 2017
Background on GetHuman-315159's case
GetHuman: GetHuman-315159 - can you tell our other Comenity Bank customers when your case took place?
GetHuman-315159: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Comenity Bank, and if so, how?
GetHuman: And which of these common Comenity Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-315159 a list of common Comenity Bank problems)
GetHuman-315159: "Change or cancel your account" was why I was trying to call.
GetHuman-315159's review of Comenity Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Comenity Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-315159: The response was that someone must have used the wrong address since credit was denied. I was concerned about fraud since the name was close to mine (although female) with my address.
GetHuman: Let's quantify your experience contacting Comenity Bank. On a scale of 1 to 5, how easy is it go get help on a Comenity Bank problem?
GetHuman-315159: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-315159: I'd give them a five out of five on communication.
GetHuman: And what about Comenity Bank's ability to quickly and effectively address your problem?
GetHuman-315159: For that I would say two out of five.
GetHuman: And finally- any advice for other Comenity Bank customers?
GetHuman-315159: Call them early in the day or late. Don't forget any personal or account information you might need for Comenity Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-315159 taken from his Comenity Bank customer service problem that occurred on November 17th, 2017.
Comenity Bank
4.25 of 5 stars | 18 reviews
GetHuman-315159's Comenity Bank Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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