Comfort Suites: Paid cash for * rooms, prebooked, at Comfort Su...
A Comfort Suites customer review by GetHuman user ~mimi from November 23rd, 2017
Background on ~mimi's case
GetHuman: ~mimi - can you tell our other Comfort Suites customers when your case took place?
~mimi: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to Comfort Suites, and if so, how?
GetHuman: And which of these common Comfort Suites customer issues best describes the reason you wanted to talk to them?
(Shows ~mimi a list of common Comfort Suites problems)
~mimi: "Insurance claim" was why I was trying to call.
~mimi's review of Comfort Suites customer service
GetHuman: So how would you sum up your experience for GetHuman's Comfort Suites customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mimi: Paid cash for * rooms, prebooked, at Comfort Suites in Burlington IA.**They took his debit card and said "needed to enter his information in their system".**But they not only took the cash, they also debited ***.** from checking account.**Deb said it was a hold, in case room was vandalized, but since they checked out, who is to say now what condition rooms were in. Nowhere is this mentioned, on the website, or by any person.**Comfort Suites is a rip off, and this is fraud.
GetHuman: Let's quantify your experience contacting Comfort Suites. On a scale of 1 to 5, how easy is it go get help on a Comfort Suites problem?
~mimi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mimi: I'd give them a one out of five on communication.
GetHuman: And what about Comfort Suites's ability to quickly and effectively address your problem?
~mimi: For that I would say three out of five.
GetHuman: And finally- any advice for other Comfort Suites customers?
~mimi: Call them early in the day or late. Don't forget any personal or account information you might need for Comfort Suites to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mimi taken from his Comfort Suites customer service problem that occurred on November 19th, 2017.
Comfort Suites
1.00 of 5 stars | 4 reviews
~mimi's Comfort Suites Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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