Concentra: Waited ** mins - Then took BP but no rooms so b...
A Concentra customer review by GetHuman user ~frustrated from November 23rd, 2017
Background on ~frustrated 's case
GetHuman: ~frustrated - can you tell our other Concentra customers when your case took place?
~frustrated : Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Concentra, and if so, how?
GetHuman: And which of these common Concentra customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common Concentra problems)
~frustrated : "Cancel service" was why I was trying to call.
~frustrated 's review of Concentra customer service
GetHuman: So how would you sum up your experience for GetHuman's Concentra customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated : Waited ** mins - Then took BP but no rooms so back to waiting room - Finally in room after another ** mins Then waited in that room additional ** mins *Why do they make appointments if they are going to make you wait and wait and wait
GetHuman: Let's quantify your experience contacting Concentra. On a scale of 1 to 5, how easy is it go get help on a Concentra problem?
~frustrated : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated : I'd give them a one out of five on communication.
GetHuman: And what about Concentra's ability to quickly and effectively address your problem?
~frustrated : For that I would say two out of five.
GetHuman: And finally- any advice for other Concentra customers?
~frustrated : Call them early in the day or late. Don't forget any personal or account information you might need for Concentra to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his Concentra customer service problem that occurred on November 19th, 2017.