Conexis: called in two times, because someone had the ph...
A Conexis customer review by GetHuman user ~poshg from November 24th, 2017
Background on ~poshg's case
GetHuman: ~poshg - can you tell our other Conexis customers when your case took place?
~poshg: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Conexis, and if so, how?
GetHuman: And which of these common Conexis customer issues best describes the reason you wanted to talk to them?
(Shows ~poshg a list of common Conexis problems)
~poshg: "Get insurance" was why I was trying to call.
~poshg's review of Conexis customer service
GetHuman: So how would you sum up your experience for GetHuman's Conexis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~poshg: called in two times, because someone had the phone picked up or in limbo-so you just sat there and could hear people talking, laughing, etc....but they couldn't hear you. talked to someone, who told me they only got * pages of my claim. told him I had fax confirmation they received all pgs, he kept saying I could send in the proof and they would review it. I laughed at him and said, 'yes,that's why I faxed it to you'...he kept repeating, I cut him off, said goodbye and hung up on him. I can't wait to be finished with this company.
GetHuman: Let's quantify your experience contacting Conexis. On a scale of 1 to 5, how easy is it go get help on a Conexis problem?
~poshg: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~poshg: I'd give them a five out of five on communication.
GetHuman: And what about Conexis's ability to quickly and effectively address your problem?
~poshg: For that I would say five out of five.
GetHuman: And finally- any advice for other Conexis customers?
~poshg: Call them early in the day or late. Don't forget any personal or account information you might need for Conexis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~poshg taken from his Conexis customer service problem that occurred on November 15th, 2017.