Constellation Brands: Well, it was a lot better than calling other...
A Constellation Brands customer review by GetHuman user ~batrobyn from November 20th, 2017
Background on ~batrobyn's case
GetHuman: ~batrobyn - can you tell our other Constellation Brands customers when your case took place?
~batrobyn: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Constellation Brands, and if so, how?
GetHuman: And which of these common Constellation Brands customer issues best describes the reason you wanted to talk to them?
(Shows ~batrobyn a list of common Constellation Brands problems)
~batrobyn: "Where to buy" was why I was trying to call.
~batrobyn's review of Constellation Brands customer service
GetHuman: So how would you sum up your experience for GetHuman's Constellation Brands customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~batrobyn: Well, it was a lot better than calling other *'s I managed to find for this company - because it wasn't a disconnected *. Someone answered right away. However, she trsfd me to a customer svc rep. I got a voice mail, left a message, and was never called back. I had to call again. This time I asked for specifically who I should talk to with a question on their Rex Goliath brand. That yielded a different number (across the country in CA). I left a message there and am waiting for that call back.
GetHuman: Let's quantify your experience contacting Constellation Brands. On a scale of 1 to 5, how easy is it go get help on a Constellation Brands problem?
~batrobyn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~batrobyn: I'd give them a three out of five on communication.
GetHuman: And what about Constellation Brands's ability to quickly and effectively address your problem?
~batrobyn: For that I would say two out of five.
GetHuman: And finally- any advice for other Constellation Brands customers?
~batrobyn: Call them early in the day or late. Don't forget any personal or account information you might need for Constellation Brands to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~batrobyn taken from his Constellation Brands customer service problem that occurred on November 14th, 2017.
Constellation Brands
2.00 of 5 stars | 1 reviews
~batrobyn's Constellation Brands Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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