Consumer Reports: NO *** number on recent invoice, received in th...
A Consumer Reports customer review by GetHuman user ~DONCOS from November 25th, 2017
Background on ~DONCOS's case
GetHuman: ~DONCOS - can you tell our other Consumer Reports customers when your case took place?
~DONCOS: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Consumer Reports, and if so, how?
GetHuman: And which of these common Consumer Reports customer issues best describes the reason you wanted to talk to them?
(Shows ~DONCOS a list of common Consumer Reports problems)
~DONCOS: "None of those really matches why I wanted to call Consumer Reports that day." was why I was trying to call.
~DONCOS's review of Consumer Reports customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Reports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DONCOS: NO *** number on recent invoice, received in the mail.**Rep needed only ten (**) digits on the nearly fifty (**) on the top of the invoice.**Had to process two (*) separate credit card transactions, one for me and one for the four gift subscriptions. Ergo, I had to read ALL the credit card info twice and the rep is NOT allowed to say MY credit card info back to me for confirmation purposes.**I told him to write and email to his supervisor about this very poor customer service policies. And Consumer Reports has the nerve to rate other organizations on their customer service policies.**THEY OUGHT TO TAKE A LONG, HARD LOOK AT THEMSELVES AND REPORT ON IT.**AND THEY HAVE THE NERVE TO ASK ME FOR MORE MONEY TO SUPPORT THE CONSUMER REPORTS FOUNDATION. NO WAY, JOSE.
GetHuman: Let's quantify your experience contacting Consumer Reports. On a scale of 1 to 5, how easy is it go get help on a Consumer Reports problem?
~DONCOS: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DONCOS: I'd give them a five out of five on communication.
GetHuman: And what about Consumer Reports's ability to quickly and effectively address your problem?
~DONCOS: For that I would say three out of five.
GetHuman: And finally- any advice for other Consumer Reports customers?
~DONCOS: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Reports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DONCOS taken from his Consumer Reports customer service problem that occurred on November 17th, 2017.