Consumer Reports: i want feed back re: T-mobile service I purchased
A Consumer Reports customer review by GetHuman user GetHuman-diane_sa from December 1st, 2017
Background on GetHuman-diane_sa's case
GetHuman: GetHuman-diane_sa - can you tell our other Consumer Reports customers when your case took place?
GetHuman-diane_sa: Yes. It was morning, on November 25th.
GetHuman: Did you reach out to Consumer Reports, and if so, how?
GetHuman: And which of these common Consumer Reports customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-diane_sa a list of common Consumer Reports problems)
GetHuman-diane_sa: "None of those really matches why I wanted to call Consumer Reports that day." was why I was trying to call.
GetHuman-diane_sa's review of Consumer Reports customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Reports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-diane_sa: i want feed back re: T-mobile service I purchased
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-diane_sa: In July **** I purchased a phone plan for my ** yr granddaughter to use in my area - service, reception was great* however we selected them because they assured us that she would receive same service and reception when she relocated the Big Bear CA which she did in Nov. She got no reception at all and yet I received a delinquent notice to pay $***.**(for Nov. and Dec) or they would turn me over to collections. Although I argued with them they would not relent. I pd for fear of my credit rating being effected, but with the intent of fighting them. I then received a bill for $**.** and the same threats. When does it stop. I am arguing that due to no reception there should be no charge and I want to be reimbursed. They said simply to take the phone to any service provider in Big Bear and make the change. Well in addition to the inaccurate information about their own service in that area, the new provider said they could not do that because the phone belongs to T-Mobile. So, she had to purchase another phone in order to use them as a provider (verizon)
GetHuman: Let's quantify your experience contacting Consumer Reports. On a scale of 1 to 5, how easy is it go get help on a Consumer Reports problem?
GetHuman-diane_sa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-diane_sa: I'd give them a three out of five on communication.
GetHuman: And what about Consumer Reports's ability to quickly and effectively address your problem?
GetHuman-diane_sa: For that I would say five out of five.
GetHuman: And finally- any advice for other Consumer Reports customers?
GetHuman-diane_sa: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Reports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-diane_sa taken from his Consumer Reports customer service problem that occurred on November 25th, 2017.