Continental Airlines: Summary: Web site is a disaster, although the p...
A Continental Airlines customer review by GetHuman user GetHuman-184559 from October 31st, 2017
Background on GetHuman-184559's case
GetHuman: GetHuman-184559 - can you tell our other Continental Airlines customers when your case took place?
GetHuman-184559: Yes. It was afternoon, on October 23rd.
GetHuman: Did you reach out to Continental Airlines, and if so, how?
GetHuman: And which of these common Continental Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-184559 a list of common Continental Airlines problems)
GetHuman-184559: "Cancel flight" was why I was trying to call.
GetHuman-184559's review of Continental Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Continental Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-184559: Summary: Web site is a disaster, although the people there did try to be helpful on the phone. The web site allowed me to book a non-existent seat so my purchase wouldn't go through. After having spent ** min finding a flight and making booking, only to be stuck, I called customer support for help. After **min got a person who passed me to web site support, where I waited again. When I finally made it through I was told it was the fault of a partner airline, and manually booked it by phone. It cost me $*** more than advertised on the website. That took about ** min. Later the same day I needed to cancel. I did on the website, but it showed my refund as close to $*** less than the ticket price. So, I again called customer support, I waited **min for person, ** min for them to tell my my refund had been processed (which I knew, but it was the wrong amount) and finally, at the end of ** min I was told there was a mistake with the refund shown on the web site. I still don't know if they've
GetHuman: Let's quantify your experience contacting Continental Airlines. On a scale of 1 to 5, how easy is it go get help on a Continental Airlines problem?
GetHuman-184559: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-184559: I'd give them a three out of five on communication.
GetHuman: And what about Continental Airlines's ability to quickly and effectively address your problem?
GetHuman-184559: For that I would say two out of five.
GetHuman: And finally- any advice for other Continental Airlines customers?
GetHuman-184559: Call them early in the day or late. Don't forget any personal or account information you might need for Continental Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-184559 taken from his Continental Airlines customer service problem that occurred on October 23rd, 2017.