Continental One Pass: The call center was obviously over seas (probab...
A Continental One Pass customer review by GetHuman user ~zcarman from November 15th, 2017
Background on ~zcarman's case
GetHuman: ~zcarman - can you tell our other Continental One Pass customers when your case took place?
~zcarman: Sure. It was late at night, on November 11th.
GetHuman: Did you reach out to Continental One Pass, and if so, how?
GetHuman: And which of these common Continental One Pass customer issues best describes the reason you wanted to talk to them?
(Shows ~zcarman a list of common Continental One Pass problems)
~zcarman: "Frequent flyer program" was why I was trying to call.
~zcarman's review of Continental One Pass customer service
GetHuman: So how would you sum up your experience for GetHuman's Continental One Pass customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zcarman: The call center was obviously over seas (probably the Philippines) so the lady was a little hard to understand, but she took care of my problem.
GetHuman: Let's quantify your experience contacting Continental One Pass. On a scale of 1 to 5, how easy is it go get help on a Continental One Pass problem?
~zcarman: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zcarman: I'd give them a four out of five on communication.
GetHuman: And what about Continental One Pass's ability to quickly and effectively address your problem?
~zcarman: For that I would say one out of five.
GetHuman: And finally- any advice for other Continental One Pass customers?
~zcarman: Call them early in the day or late. Don't forget any personal or account information you might need for Continental One Pass to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zcarman taken from his Continental One Pass customer service problem that occurred on November 11th, 2017.