Copa Airlines: Trying to get airline partner credit for *months
A Copa Airlines customer review by GetHuman user GetHuman-playalag from December 4th, 2017
Background on GetHuman-playalag's case
GetHuman: GetHuman-playalag - can you tell our other Copa Airlines customers when your case took place?
GetHuman-playalag: Yeah. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Copa Airlines, and if so, how?
GetHuman: And which of these common Copa Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-playalag a list of common Copa Airlines problems)
GetHuman-playalag: "Make a Booking" was why I was trying to call.
GetHuman-playalag's review of Copa Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Copa Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-playalag: Trying to get airline partner credit for *months
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-playalag: Trying to get Copa Connect mileage credit for a China Airlines flight for * months. I've sent all the requested information. Told to wait, wait....
GetHuman: Let's quantify your experience contacting Copa Airlines. On a scale of 1 to 5, how easy is it go get help on a Copa Airlines problem?
GetHuman-playalag: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-playalag: I'd give them a five out of five on communication.
GetHuman: And what about Copa Airlines's ability to quickly and effectively address your problem?
GetHuman-playalag: For that I would say five out of five.
GetHuman: And finally- any advice for other Copa Airlines customers?
GetHuman-playalag: Call them early in the day or late. Don't forget any personal or account information you might need for Copa Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-playalag taken from his Copa Airlines customer service problem that occurred on November 27th, 2017.
Copa Airlines
2.50 of 5 stars | 70 reviews
GetHuman-playalag's Copa Airlines Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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