Corsair: Pleasant CS rep. Resolved issue no problems. (D...
A Corsair customer review by GetHuman user ~DBC from November 18th, 2017
Background on ~DBC's case
GetHuman: ~DBC - can you tell our other Corsair customers when your case took place?
~DBC: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to Corsair, and if so, how?
GetHuman: And which of these common Corsair customer issues best describes the reason you wanted to talk to them?
(Shows ~DBC a list of common Corsair problems)
~DBC: "Warranty claim" was why I was trying to call.
~DBC's review of Corsair customer service
GetHuman: So how would you sum up your experience for GetHuman's Corsair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DBC: Pleasant CS rep. Resolved issue no problems. (Didn't have a receipt, was taken on my word). RMA with shipping label being sent. I was able to discuss a couple other tech related issues not related to my main concern. Excellent exchange.
GetHuman: Let's quantify your experience contacting Corsair. On a scale of 1 to 5, how easy is it go get help on a Corsair problem?
~DBC: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DBC: I'd give them a three out of five on communication.
GetHuman: And what about Corsair's ability to quickly and effectively address your problem?
~DBC: For that I would say five out of five.
GetHuman: And finally- any advice for other Corsair customers?
~DBC: Call them early in the day or late. Don't forget any personal or account information you might need for Corsair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DBC taken from his Corsair customer service problem that occurred on November 9th, 2017.