Countrywide Loans: does not care about person concern, generally g...
A Countrywide Loans customer review by GetHuman user ~rutha from October 25th, 2017
Background on ~rutha's case
GetHuman: ~rutha - can you tell our other Countrywide Loans customers when your case took place?
~rutha: Yeah. It was middle of the night, on October 22nd.
GetHuman: Did you reach out to Countrywide Loans, and if so, how?
GetHuman: And which of these common Countrywide Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~rutha a list of common Countrywide Loans problems)
~rutha: "Extension" was why I was trying to call.
~rutha's review of Countrywide Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Countrywide Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rutha: does not care about person concern, generally get call center person ,asked fro supervisor not available until later leave your number for return call and no call back.
GetHuman: Let's quantify your experience contacting Countrywide Loans. On a scale of 1 to 5, how easy is it go get help on a Countrywide Loans problem?
~rutha: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rutha: I'd give them a two out of five on communication.
GetHuman: And what about Countrywide Loans's ability to quickly and effectively address your problem?
~rutha: For that I would say three out of five.
GetHuman: And finally- any advice for other Countrywide Loans customers?
~rutha: Call them early in the day or late. Don't forget any personal or account information you might need for Countrywide Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rutha taken from his Countrywide Loans customer service problem that occurred on October 22nd, 2017.
Countrywide Loans
3.00 of 5 stars | 11 reviews
~rutha's Countrywide Loans Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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