I have been trying to reach Covered California...
A Covered California customer review by GetHuman user ~amnater from November 25th, 2017
Background on ~amnater's case
GetHuman: ~amnater - can you tell our other Covered California customers when your case took place?
~amnater: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to Covered California, and if so, how?
GetHuman: And which of these common Covered California customer issues best describes the reason you wanted to talk to them?
(Shows ~amnater a list of common Covered California problems)
~amnater: "Claims" was why I was trying to call.
~amnater's review of Covered California customer service
GetHuman: So how would you sum up your experience for GetHuman's Covered California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amnater: I have been trying to reach Covered California since its launch. I have had numerous issues and failures... Covered CA never reduced the amount that I would pay and when I finally found a plan I could afford. It canceled the plan without my knowledge... After about the **th time of calling, I was put on the phone with a guy name Chris who helped me sort out the problem... at least until the call dropped ... still stuck with issues
GetHuman: Let's quantify your experience contacting Covered California. On a scale of 1 to 5, how easy is it go get help on a Covered California problem?
~amnater: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amnater: I'd give them a five out of five on communication.
GetHuman: And what about Covered California's ability to quickly and effectively address your problem?
~amnater: For that I would say four out of five.
GetHuman: And finally- any advice for other Covered California customers?
~amnater: Call them early in the day or late. Don't forget any personal or account information you might need for Covered California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amnater taken from his Covered California customer service problem that occurred on November 17th, 2017.