Covered California: To be fair the agent I spoke with first time I...
A Covered California customer review by GetHuman user ~MagsBags from November 23rd, 2017
Background on ~MagsBags's case
GetHuman: ~MagsBags - can you tell our other Covered California customers when your case took place?
~MagsBags: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Covered California, and if so, how?
GetHuman: And which of these common Covered California customer issues best describes the reason you wanted to talk to them?
(Shows ~MagsBags a list of common Covered California problems)
~MagsBags: "Billing inquiry" was why I was trying to call.
~MagsBags's review of Covered California customer service
GetHuman: So how would you sum up your experience for GetHuman's Covered California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MagsBags: To be fair the agent I spoke with first time I called was curteous and created an escalation ticket. Unfortunately everytime since then my experience has been horrible. I haven't been able to get a rep on the phone for * weeks straight. The last time I called Covered CA the prompt directed me to a local enrollment area. I contacted them and they explained that there was nothing they could do. I am completely at my wits end. I've had to shell out $*** this month alone on dental bills for my son since my coverage is experiencing difficulties. This system needs to be corrected.
GetHuman: Let's quantify your experience contacting Covered California. On a scale of 1 to 5, how easy is it go get help on a Covered California problem?
~MagsBags: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MagsBags: I'd give them a four out of five on communication.
GetHuman: And what about Covered California's ability to quickly and effectively address your problem?
~MagsBags: For that I would say five out of five.
GetHuman: And finally- any advice for other Covered California customers?
~MagsBags: Call them early in the day or late. Don't forget any personal or account information you might need for Covered California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MagsBags taken from his Covered California customer service problem that occurred on November 21st, 2017.