Cox Communications - Orange County, CA: Recorded FIFA game is blocked out with black. N...
A Cox Communications - Orange County, CA customer review by GetHuman user ~very unhappy subscriber from November 22nd, 2017
Background on ~very unhappy subscriber's case
GetHuman: ~very unhappy subscriber - can you tell our other Cox Communications - Orange County, CA customers when your case took place?
~very unhappy subscriber: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Cox Communications - Orange County, CA, and if so, how?
GetHuman: And which of these common Cox Communications - Orange County, CA customer issues best describes the reason you wanted to talk to them?
(Shows ~very unhappy subscriber a list of common Cox Communications - Orange County, CA problems)
~very unhappy subscriber: "Technical support" was why I was trying to call.
~very unhappy subscriber's review of Cox Communications - Orange County, CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Cox Communications - Orange County, CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~very unhappy subscriber: Recorded FIFA game is blocked out with black. No live person to talk to. Phone call keeps reverting to dial tone after several calls. The service *****. change cable provider.
GetHuman: Let's quantify your experience contacting Cox Communications - Orange County, CA. On a scale of 1 to 5, how easy is it go get help on a Cox Communications - Orange County, CA problem?
~very unhappy subscriber: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~very unhappy subscriber: I'd give them a four out of five on communication.
GetHuman: And what about Cox Communications - Orange County, CA's ability to quickly and effectively address your problem?
~very unhappy subscriber: For that I would say five out of five.
GetHuman: And finally- any advice for other Cox Communications - Orange County, CA customers?
~very unhappy subscriber: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications - Orange County, CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~very unhappy subscriber taken from his Cox Communications - Orange County, CA customer service problem that occurred on November 14th, 2017.