Craigslist: I HAVE WAITED FOR TWO WEEKS WITHOUT A RESPONSE...
A Craigslist customer review by GetHuman user ~FRUSTRATED from November 3rd, 2017
Background on ~FRUSTRATED's case
GetHuman: ~FRUSTRATED - can you tell our other Craigslist customers when your case took place?
~FRUSTRATED: Yes. It was evening, on October 30th.
GetHuman: Did you reach out to Craigslist, and if so, how?
GetHuman: And which of these common Craigslist customer issues best describes the reason you wanted to talk to them?
(Shows ~FRUSTRATED a list of common Craigslist problems)
~FRUSTRATED: "Refund a Charge" was why I was trying to contact.
~FRUSTRATED's review of Craigslist customer service
GetHuman: So how would you sum up your experience for GetHuman's Craigslist customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FRUSTRATED: I HAVE WAITED FOR TWO WEEKS WITHOUT A RESPONSE, EXCEPT FOR A CANNED E-MAIL WHICH DID NOT ADDRESS MY SPECIFIC PROBLEM. NO LIVE PERSON TO TALK TO WITH ANY OPTION GIVEN AND THE E-MAIL RESPONSES ARE COMPUTER GENERATED AND BORDERLINE OFFENSIVE . . . INSINUATING THAT THE REASON I HAVE THE PROBLEMS IS BECAUSE I AM POSTING SOMETHING WRONG - ILLEGAL - ETC. I HAVE USED CRAIGSLIST FOR YEARS WITHOUT A GLITCH AND NOW THIS COMPANY HAS BECOME THE EPITOME OF POOR CUSTOMER SERVICE. ARROGANT AND INSENSITIVE!!!
GetHuman: Let's quantify your experience contacting Craigslist. On a scale of 1 to 5, how easy is it go get help on a Craigslist problem?
~FRUSTRATED: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FRUSTRATED: I'd give them a one out of five on communication.
GetHuman: And what about Craigslist's ability to quickly and effectively address your problem?
~FRUSTRATED: For that I would say one out of five.
GetHuman: And finally- any advice for other Craigslist customers?
~FRUSTRATED: Call them early in the day or late. Don't forget any personal or account information you might need for Craigslist to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FRUSTRATED taken from his Craigslist customer service problem that occurred on October 30th, 2017.